Practical Business Communication for Knowledge Workers: From Job Application to Promotion

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This Open Educational Resource (OER), hosted by Toronto Metropolitan University Pressbooks, is designed to support new knowledge workers as they navigate professional communication and organizational survival skills. Divided into four main modules, the resource offers practical insights into the challenges and milestones that early-career employees may encounter.

Key Features

The OER integrates audio recordings with a fictional yet realistic case study to bring professional scenarios to life. These recordings, available at the beginning of each module, connect learners with practical communication practices, review prior content, and introduce new topics.

Modules Covered

  • Applying for a Position: Strategies for crafting effective job applications and preparing for interviews.
  • Corporate Etiquette: Guidance on navigating workplace culture and professional expectations.
  • Diversity in the Workplace: Insights into equity, diversity, and inclusion in Canada’s growing multicultural workforce.
  • Networking for Career Advancement: Techniques for building professional relationships and seizing career opportunities.

Learning Objectives

  • Job Readiness: Develop skills and abilities to enhance employability and career growth.
  • Professional Standards: Build language, writing, and interpersonal skills suited to diverse workplaces.
  • Diversity Awareness: Understand the significance of equity, diversity, and inclusion in professional environments.
  • Ethical Communication: Master persuasive strategies and genre-specific requirements for audience-centered deliverables.

This resource fosters realistic problem-solving in classroom settings, equipping learners with the tools to address complex interpersonal and organizational challenges.

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