Communicating Professionally
Professional communication is the ability to share information, ideas or emotions with others in a work or school environment in a clear and respectful manner. It is not just about what we say but how we say it; it includes listening to and understanding others.
One of the key factors in professional communication is recognizing and adapting to the four communication styles:
- Passive Communication — Passive communicators avoid sharing their true feelings or needs, often putting others’ desires above their own to avoid conflict.
- Aggressive Communication — Aggressive communicators express themselves in a forceful or hostile way, often disregarding others’ thoughts or feelings.
- Passive-Aggressive Communication — Passive-aggressive communicators hide their true emotions, expressing frustration indirectly through sarcasm or subtle remarks.
- Assertive Communication — Assertive communicators share their thoughts and feelings honestly while respecting the needs and rights of others.
Why Does Understanding These Styles Matter?
Recognizing these four styles can improve communication in all areas of life. It helps you identify your own tendencies and adjust them to communicate more effectively. For instance, shifting from passive or aggressive communication to assertive communication can reduce misunderstandings, build stronger relationships, and create a more positive and productive environment.
Effective communication is about finding balance and expressing yourself clearly while respecting others. By understanding and practicing assertive communication, you can foster trust, minimize conflict, and achieve better outcomes in your interactions.
Here are some activities to help you practice what you’ve learned!
Complete the E-mail in a Professional Way
Examples Phrases for Each Communication Style
Assertive Style
“I understand what you’re saying, but I also need to share my perspective.”
“I’d appreciate it if we could coordinate better next time to avoid misunderstandings.”
“I don’t agree with that idea, but I’m open to discussing other options.”
Passive Style
“It’s fine, whatever you decide works for me.”
“I didn’t want to bother you, so I kept quiet.”
“Sure, I can stay late, even though I already had plans.”
Aggressive Style
“This is entirely your fault; you should’ve done it better.”
“Do what I’m telling you, right now.”
“Your idea is ridiculous; it makes no sense.”
Passive-Aggressive Style
“Sure, leave it to me, as always…”
“Great job finishing it… though it’s not how I would’ve done it.”
“Don’t worry, I’m used to nobody listening to me.”
Media Attributions
Communicating Professionally Video
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